Frequently Asked Questions

HomeFrequently Asked Questions

Check out our responses to the questions below to learn more about our company and service offerings.

At Home Comfort Systems, our experienced professionals are passionate about helping homeowners keep their properties safe and comfortable all year long. Over the years, we have received several common questions about the history of our company, our capabilities, and our services, so we’ve taken the time to respond to some of these queries below.

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Where is your service area?

We’re based in Garner, North Carolina and proudly serve the cities of Cary, Apex, Holly Springs, Raleigh, Clayton, Fuquay-Varina, Morrisville, Knightdale, Rolesville, Willow Spring, Angier, and Smithfield.

Is your business locally owned?

Yes, we are a local veteran-owned and -operated company. We’re deeply committed to helping other members of our community, and we strive to go the extra mile to deliver exceptional results.

Are you licensed and insured?

Absolutely. We are fully licensed and insured, and each member of our team stays updated about the latest industry trends and methods to ensure we can provide the best possible solutions for our clients.

Do you offer financing options for your services?
Yes, we offer a range of payment and financing options to fit our clients’ budgets. We even offer a 0% financing option for those who qualify.
What are your main service offerings?

We specialize in residential HVAC services, including air conditioning, heating, ductwork, and air quality solutions. We’re equipped to handle a broad range of tasks, from routine inspections and maintenance work to complete system replacements and installations.

What types of air conditioning systems can you service?

Our experienced professionals can service standard central air conditioners, ductless mini-split systems, portable air conditioners, and even heat pumps. You can count on us whether you need major repairs, an annual inspection, or professional installation services.

Why is routine air conditioning maintenance so important?

Scheduling routine air conditioning maintenance is an easy, cost-effective way to prevent your system from developing serious issues. Our team can catch and fix small problems before they can impact your home’s comfort or your energy bills, and taking good care of your system can help it last longer, too.

If my air conditioning system stops working suddenly, how soon can your team help?

We pride ourselves on offering prompt and timely services. Simply give us a call to tell us more about your situation and we’ll let you know as soon as we can get someone on the way. In most cases, we can offer same-day service.

What heating services do you offer?

We offer a complete range of heating solutions, including heating installation, maintenance, inspection, and repair services for both furnaces and heat pumps.

Why should I schedule an annual heating inspection?

Your heating system can pose potential safety hazards if it isn’t taken care of. Scheduling routine heating inspections will ensure your system is working efficiently and safely while keeping your home warm all winter long.

What happens during a heating maintenance service?

When you contact our team for heating maintenance, we’ll start by conducting a careful inspection of your heating system. We will clean any dirty components, repair or replace worn parts, and ensure your system works efficiently and safely. Once we’re finished, you’ll be able to enjoy greater peace of mind and a warm, cozy home.

When should I consider replacing my home’s heating system?
We often recommend replacing your heating system if it’s several years old, no longer working efficiently, or it frequently breaks down. If you’re not sure if repair or replacement is the right move, we can inspect your system and provide our professional recommendations.
How can you help improve my home’s indoor air quality?
Our team can install an air purifier to help remove allergens and pollutants from the air, and we also offer high-quality humidifiers to prevent your home from feeling too dry and uncomfortable during the cooler months.
Why should I enroll in your maintenance plan?
Our convenient residential maintenance plan includes two maintenance visits per year, ensuring your heating system is ready for winter and your air conditioner is prepared for summer. Our maintenance plan members can also receive a 15% discount on all our other services.
Can you handle thermostat upgrades?

Yes! We offer modern thermostat options to give you more control over the temperature of your home, and we’d be happy to tell you how we can upgrade your thermostat to a newer model.

What are some signs that I may need ductwork repair?
Your home may need ductwork repair if you notice distinct temperature differences between rooms, excessive dust throughout your home, or higher energy bills. If you notice any of these issues, we recommend contacting our team for a thorough inspection.